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Calling emergency services when necessary is a critical aspect of a security guard's role in emergency situations because it ensures that professional assistance is brought to the scene quickly. Security guards are often the first responders to incidents, and their ability to assess the situation and communicate effectively can be vital in minimizing harm. Promptly reaching out to emergency services can facilitate a swift response to medical emergencies, fires, or criminal activities, helping to ensure the safety of individuals in the vicinity.

While conducting evacuation drills, redesigning security protocols, and providing on-site medical assistance are important responsibilities, they typically revolve around preparation and prevention rather than immediate response in real-time emergencies. The decision to call emergency services is often the most urgent and critical action taken by a security guard, directly impacting the outcome of an emergency situation.