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When a guard is uncertain about a procedure, the best course of action is to seek clarification from a supervisor or refer to a manual. This approach ensures that they are following the correct guidelines and protocols, which is essential for safety and effectiveness in their role. Procedures are designed to manage specific situations safely and effectively, and any misunderstanding could lead to mistakes that jeopardize both personal and organizational safety.

Consulting a supervisor or a manual allows the guard to receive direct and authoritative guidance, which is critical in maintaining compliance with policies and procedures. This practice fosters a culture of accountability and diligence within the workplace, where following established protocols is prioritized over personal judgment or unverified assumptions. Relying on guidance from experienced colleagues or reference materials can significantly reduce the risk of errors that might arise from personal interpretations or previous experiences that may not apply to the current situation.